Configuring Virus Protection Software to Work with KnowBook

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Add the KnowBook simulation and client program files to the anti-virus’s trusted-programs list if you are running anti-virus software on the computer where KnowBook is installed.

In the virus protection software installed on the computer, select the follow KnowBook files to exclude them from virus scan:

  • C:\Program Files (x86)\KnowBook\Application\Components\KB.V.2.0.0.0\KnowBook.exe
  • C:\Program Files (x86)\KnowBook\Application\Components\KB.V.2.0.0.0\KnowBook.AutoSyncService.exe
  • C:\Program Files (x86)\KnowBook\Bin\Simulation.exe
  • C:\Program Files (x86)\KnowBook\Bin\VoIPServer.exe

Note: KnowBook may be installed in a different directory. The default destination folder is C:\Program Files (x86)\KnowBook.